Privacy Policy for videolec.com
1. Introduction
At videolec.com (“we”, “us”, “our”), we are deeply committed to safeguarding the privacy and personal data of our users. We believe that privacy is a fundamental right and are devoted to maintaining the trust you place in us when you use our website and services. This Privacy Policy outlines how we collect, use, store, and protect your personal information in full compliance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through videolec.com, related services, and digital platforms that link to this policy. We act as the data controller for all personal data collected through these interactions. By using our website, you acknowledge and consent to the practices described herein.
3. Categories of Data Processed
We may collect and process the following categories of personal data, depending on your interaction with us:
a. Usage Data
Includes data about your interactions with our website, such as your IP address, browser type, geographical location, referral source, length of visit, pages viewed, and session timestamps.
b. Account Data
Includes personal identification details such as your name, billing/shipping address, email address, and phone number.
c. Profile Data
Includes information you voluntarily provide on your preferences, purchase history, browsing behavior, saved content, and user-generated input.
d. Communication Data
Includes correspondences sent through customer support requests, live chat interactions, and any other method of contacting us.
e. Technical Data
Includes data from your device, such as type, operating system, screen resolution, app configurations, and network provider.
f. Transaction Data
Includes payment method (excluding full payment card details), billing records, delivery information, transaction history, and order confirmations.
g. Preference Data
Includes data relating to your consent for marketing, email subscriptions, product or content interests, and notification preferences.
4. Legal Bases for Processing
We process your personal data lawfully, based on one or more of the following grounds:
– Contractual necessity: To provide you with goods or services you request.
– Legitimate interests: To enhance user experience, maintain website security, and improve our services, except where such interests are overridden by your rights.
– Consent: Where you have explicitly granted us permission, particularly for marketing and non-essential cookies.
– Legal obligations: To comply with obligations under applicable laws, such as maintaining financial or regulatory records.
5. Your Privacy Rights
Under GDPR, CCPA, and other relevant regulations, you have the following data protection rights:
– Right of Access: To request confirmation and access to your personal data.
– Right to Rectification: To correct inaccuracies in your data.
– Right to Erasure: To request deletion of your data, where legally permissible.
– Right to Restrict Processing: To limit how we use your data under certain conditions.
– Right to Data Portability: To obtain your data in a structured, commonly used format and transfer it to another provider.
– Right to Object: To challenge the use of your data for direct marketing or processing based on our legitimate interests.
– Right to Withdraw Consent: At any time, where processing relies on your consent.
– Right to Non-Discrimination (CCPA): We will not discriminate against you for exercising any of your privacy rights.
To exercise your rights, contact us at [email protected].
6. Security Measures
We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
– Data encryption in transit and at rest
– Role-based access controls
– Firewalls and security monitoring
– Secure data backup and recovery systems
– Regular security training for employees
– Multi-factor authentication on internal systems
Despite these safeguards, no method of transmission over the Internet or method of electronic storage is completely secure. We therefore encourage you to use caution and protect your login credentials.
7. International Transfers
Where your personal data is transferred outside of the European Economic Area (EEA) or other jurisdictions with strong data protection laws, we ensure appropriate safeguards are in place. This includes the use of European Commission Standard Contractual Clauses (SCCs), adequacy decisions, or other legally sanctioned mechanisms.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage and Technical Data: up to 12 months for analytics and troubleshooting
– Account and Profile Data: retained while your account remains active and for 6 years thereafter for legal obligations
– Communication Data: retained for up to 3 years for support records
– Transaction Data: retained for 7 years to comply with financial and tax regulations
– Preference Data: retained until you update or withdraw your consents
Upon expiry of the applicable retention period, your data is securely deleted or anonymized.
9. Cookie Policy
videolec.com uses cookies and similar technologies to enhance user experience and analyze traffic. Cookies are small data files stored on your device that help us understand how you interact with our services. We use the following types of cookies:
– Essential Cookies: Required for the operation of our website, including login authentication and cart management.
– Functional Cookies: Remember your preferences and settings to personalize your experience.
– Analytics Cookies: Collect aggregated data on user behavior to improve site performance and content.
– Performance Cookies: Monitor website performance and usage trends without collecting personal identifiers.
10. Cookie Management & Compliance
In accordance with the GDPR and CCPA, you have the right to manage your cookie preferences. Upon your first visit, you will be presented with a cookie banner requesting your consent for non-essential cookies. You may update your preferences at any time via our website’s cookie settings.
Most web browsers also allow you to manage or block cookies through your browser settings. However, disabling some cookies may affect site functionality.
11. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect or process personal data belonging to children. If we become aware that such information has been provided without appropriate parental consent, we will take immediate steps to delete it. If you believe a child under 13 has provided us with personal data, please contact us at [email protected].
12. Policy Updates & Notifications
We reserve the right to amend this Privacy Policy from time to time. Substantial changes will be communicated through our website or via direct notification where legally required. Continued use of videolec.com after such modifications constitutes your acknowledgment and acceptance of the updated terms.
13. Contact Information
If you have any questions, requests, or concerns related to this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
We take privacy seriously and will endeavor to address your concerns promptly and in compliance with applicable privacy laws.
Videolec.com is committed to full compliance with both GDPR and CCPA standards. If you believe your data has been misused or mishandled, we encourage you to contact us directly so we may resolve the issue swiftly.